MAISON GUILLEN — RETURN & REFUND POLICY

At Maison Guillen, every fragrance is crafted with care and attention to detail. We want every customer to enjoy a beautiful fragrance experience and shop with confidence.

14-Day Return Policy

We accept return requests within 14 calendar days of delivery.

To qualify for a return, the fragrance must be:

• Unused and unopened.
• In its original, undamaged packaging.
• Accompanied by proof of purchase.
• Returned with any included accessories or promotional items, when applicable.

Opened or Used Fragrances

For hygiene, safety, and product integrity reasons, opened, sprayed, used, or altered fragrances are not eligible for return or exchange, except where required by applicable law.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If your fragrance arrives damaged, defective, or incorrect, contact Maison Guillen within 48 hours of delivery whenever possible. Include your order number, a description of the issue, and clear photographs of the product and packaging.

We will review the issue and provide an appropriate resolution, which may include a replacement or refund.

The 48-hour notification request does not limit any rights provided by applicable law.

Return Shipping

For approved standard returns, customers are responsible for return shipping costs.

If Maison Guillen confirms that an item was shipped incorrectly or arrived damaged or defective, we will arrange an appropriate resolution without charging the customer for our error.

Important: Alcohol-based fragrances may be regulated for transportation. Do not mail or ship a fragrance back without contacting Maison Guillen for return instructions. All returns must comply with applicable carrier requirements.

Refund Processing

Once an eligible return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method, generally within 10 business days of approval. Additional processing time may be required by your financial institution.

Order Cancellations

Cancellation requests must be submitted before an order has been processed for shipment. We will make reasonable efforts to accommodate requests, but cancellation cannot be guaranteed once fulfillment has begun.

Contact Us

To request a return, report an issue, or ask a question, please contact Maison Guillen through the contact information provided on our website.

Please include your order number and the reason for your request.

MAISON GUILLEN

The magic of fragrance is not in strength. It is in balance.

Contact Us

For returns, refunds, damaged or incorrect items, or questions about your order, please contact Maison Guillen at:

Email: info@maisonguillen.com

Please include your order number, a description of your concern, and photographs if your item arrived damaged or incorrect.

Our team will review your request and provide further instructions.

This policy does not limit any rights or remedies available under applicable consumer protection laws.